Contact & Questions
Questions you may have
Do you accept returns or exchanges?
No, every sale is final, so I can't take a piece back or exchange it if you change your mind. But if something arrives damaged, faulty or not what you ordered, write to me within 14 days of delivery with a photo, and I'll repair it, replace it or refund you, at my own cost. Read the full policy, or send me a message below.
Can I cancel my order?
Yes, within 2 hours of ordering: write to teravida.sewing@gmail.com with your order number and I'll cancel it and refund you in full. After that I've usually started making it, so it can't be cancelled any more.
When will I get my order?
I make each order by hand, so please allow 3–5 working days before it ships. You'll get an email the moment it's on its way, with tracking — or, for pickup, when it's ready to collect.
Where are your products made?
Right here, by me, in my small studio in Switzerland. Every candle and every stitch passes through my own hands — nothing is outsourced.
How much does shipping cost?
Within Switzerland and Liechtenstein, CHF 7.50 with Swiss Post Economy (2 working days) or CHF 9.00 with Priority (next working day). Economy is free above CHF 100.00. You can also pick your order up for free in Préverenges: choose it at checkout and I'll email you times to come by once it's ready. For now I only ship within Switzerland and Liechtenstein — write to me if you'd like a piece sent abroad.