Returns & Cancellations

Every piece is made by hand, one at a time, and I'd love for you to treat it as yours from the moment you order. Swiss law doesn't give a right of withdrawal for online purchases, so all sales are final: I don't take back or exchange pieces if you change your mind.

That said, I want every piece to reach you just as I made it. If something arrives damaged, faulty, or not what you ordered, write to me within 14 days of delivery with a photo, and I'll put it right at my own cost, with a repair, a replacement or a refund. And if anything else feels wrong, tell me: I'd always rather talk it through with you.

Cancellations

Changed your mind right after ordering? Write to teravida.sewing@gmail.com with your order number within 2 hours of placing your order, and I'll cancel it and refund you in full before it goes into production.

How to tell me about a problem

Write to teravida.sewing@gmail.com with your order number and a photo of the piece, or use "Report a problem" on the order in your account. I'll reply within 2 days and tell you what happens next; please don't send anything back before we've talked.

Effective date: 9 October 2026.